Privacy Policy

Platinum Enterprise Group LLC (“Company,” “we,” “our,” or “us”) values the privacy of our customers, clients, website visitors, and users of our services.

This Privacy Policy explains how we collect, use, protect, and disclose information obtained from individuals who visit our website, communicate with us, make reservations, purchase services, register for events, participate in programs, or otherwise interact with Platinum Enterprise Group LLC.

By accessing or using our website, services, or communication platforms, you consent to the practices described in this Privacy Policy. Our website is pegsonline.com.

Our Commitment to Privacy

Platinum Enterprise Group LLC is committed to protecting personal information and maintaining responsible data practices. We have designed this Privacy Policy to explain:

1. What personal information we collect;
2. Why we collect personal information;
3. How we use and protect information;
4. Your choices regarding your information;
5. Your rights regarding personal data.

Changes to This Privacy Policy

Platinum Enterprise Group LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective when posted on pegsonline.com.

If we make significant changes regarding how we use personally identifiable information, we may provide notice through email, website notification, or other appropriate communication methods. Your continued use of our website and services following any updates indicates acceptance of the revised Privacy Policy.

Information We Collect

You may provide personal information to us voluntarily when you:

• Create an account
• Request information
• Purchase products or services
• Register for experiences
• Complete forms
• Communicate with customer service
• Subscribe to SMS or email communications
• Participate in promotions or surveys

Personal Information

Information collected may include:

• Full name
• Mailing address
• Email address
• Telephone number
• Date of birth when required for identification purposes
• Billing information
• Payment details processed through secure payment providers
• Guest information
• Emergency contact information when applicable

Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Date and time of visits
• Cookies and similar tracking technologies

This information helps us:

• Improve website functionality
• Analyze customer usage
• Enhance user experience
• Maintain website security

How We Use Your Information

Platinum Enterprise Group LLC may use collected information to:

Provide Requested Services

• Process registrations, reservations, and purchases
• Coordinate events, experiences, and services
• Deliver purchased services and coordinate personal details
• Respond to customer inquiries and provide requested information
• Communicate important updates related to your services
• Fulfill contractual obligations

Improve Customer Experience

• Better understand customer needs and preferences
• Improve products, services, and website functionality
• Develop new offerings and experiences
• Analyze customer feedback and trends

Communications

With your consent, we may contact you regarding service updates, upcoming opportunities, promotions, and news or announcements. You may opt out of promotional communications at any time. Unsubscribing does not prevent us from sending important transactional or service-related messages.

SMS Communications & Privacy Disclosure

When you opt into SMS communications from Platinum Enterprise Group LLC, your mobile number and consent information are used solely for authorized communications, including customer support, reservation updates, service notifications, appointment reminders, and transaction-related messages.

All sharing described in this Privacy Policy excludes mobile opt-in information and SMS consent records. SMS opt-in information, mobile numbers, and consent records are never sold, rented, leased, exchanged, or shared with third parties for marketing purposes.

Legal Basis for Processing Information

We may process personal information based on:

• Your consent
• Performance of a contract
• Providing requested services
• Legitimate business interests
• Compliance with legal obligations

How Long We Retain Information

Platinum Enterprise Group LLC retains personal information only as long as reasonably necessary for providing services, maintaining transaction records, customer support, legal compliance, fraud prevention, and business operations. Retention periods may vary depending on the nature of the information, business requirements, legal obligations, and contractual responsibilities.

Disclosure of Information

Platinum Enterprise Group LLC respects your privacy and limits disclosure of personal information. We do not sell customer lists, personal information, or mobile opt-in data. We may share information only in the following circumstances:

Service Providers & Business Partners

To provide requested services, we may share necessary information with trusted third parties, including:

• Event organizers
• Ticket providers
• Payment processors
• Technology providers
• Communication platforms
• Vendors supporting customer requests

These providers receive only the information necessary to complete the requested service and are authorized only to perform services on our behalf.

Customer Authorization

Information may be shared when you specifically authorize Platinum Enterprise Group LLC to provide information to another party. Examples may include:

• Project activations
• Corporate event planning
• Guest management
• VIP experience coordination

Legal Requirements

We may disclose information when required:

• By law or through a court order
• Through government or regulatory request
• To protect our legal rights
• To prevent fraud or misuse
• To enforce agreements

Business Protection

Information may be used when necessary to:

• Protect Platinum Enterprise Group LLC property or rights
• Protect customers and users
• Maintain website security
• Investigate suspected violations of policies
• Enforce agreements and policies

Non-Marketing Communications

Platinum Enterprise Group LLC may contact customers for non-marketing purposes, including account issues, security alerts, service changes, transaction updates, and important operational notices. These communications are necessary for providing requested services.

Cookies & Website Technologies

Platinum Enterprise Group LLC uses cookies and similar technologies to improve website performance and enhance user experience. Cookies are small files placed on your device that help websites recognize returning visitors and remember preferences. Cookies may be used to:

• Maintain website functionality
• Remember user preferences
• Improve navigation
• Analyze website traffic and understand visitor behavior
• Improve marketing and communication efforts
• Provide a more personalized experience

Third-Party Analytics

We may use third-party services to help analyze website activity and improve our services. These services may collect information such as browser type, device information, pages visited, time spent on pages, and website interaction data. Third-party providers maintain their own privacy policies governing their use of information.

Managing Cookies

Most internet browsers allow users to control cookies through browser settings — you may accept cookies, reject cookies, receive notifications before cookies are placed, or delete existing cookies. Disabling cookies may affect certain website features or functionality.

Data Security

Platinum Enterprise Group LLC takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, and destruction.

Protection of Sensitive Information

When sensitive information is submitted through our website or service platforms, we use reasonable security practices designed to protect such information. Where applicable, payment information is processed through secure third-party payment providers that maintain appropriate security standards. Platinum Enterprise Group LLC does not store full credit card information unless required and authorized through approved payment systems.

Internal Security Practices

Access to customer information is limited to authorized personnel who require access to perform their responsibilities, including customer service, operations, accounting, and service fulfillment. Employees and authorized representatives are expected to maintain confidentiality regarding customer information.

Website Security

Our website may use security technologies designed to protect information transmitted online, including secure connection protocols such as HTTPS/SSL encryption where applicable. However, no internet transmission or storage system can be guaranteed to be 100% secure. Customers acknowledge that information shared online carries inherent risks, and Platinum Enterprise Group LLC works continuously to maintain reasonable safeguards.

Data Breach Response

In the event Platinum Enterprise Group LLC becomes aware of a security incident involving personal information, we will take reasonable steps to investigate the incident, secure affected systems, determine the scope of impact, and provide notifications when required by applicable law.

Children’s Privacy

Platinum Enterprise Group LLC does not knowingly collect personal information from children under the age of 18. If we discover that personal information has been collected from a child under 18 without appropriate consent, we will take reasonable steps to remove such information. Individuals under 18 must obtain permission from a parent or legal guardian before submitting personal information.

Your Choices & Opt-Out Rights

You may choose to stop receiving marketing communications from Platinum Enterprise Group LLC. You may unsubscribe by:

• Clicking the unsubscribe link in emails
• Replying STOP to SMS messages
• Emailing help@pegsonline.com or using our contact page

Please note that you may continue receiving necessary transactional communications related to services you have purchased.

Website Links Disclaimer

Platinum Enterprise Group LLC may provide links to third-party websites, services, applications, social media platforms, vendors, affiliates, partners, or other external resources for the convenience of our customers and website visitors. These third-party websites operate independently and maintain their own privacy policies, terms of use, and security practices. Platinum Enterprise Group LLC does not control, manage, or assume responsibility for:

• The content of third-party websites
• The accuracy of information provided by third parties
• The privacy practices of external websites
• The security procedures used by third-party providers
• Any products, services, or transactions offered through external websites

When you leave pegsonline.com and access another website or service, we encourage you to review that company’s privacy policy and terms before providing any personal information. Your interactions with third-party websites are solely between you and the applicable third party.

Contact Information

If you have any questions, concerns, requests, or comments regarding this Privacy Policy, your personal information, SMS communications, or our data practices, please contact us:

Data Privacy Requests

If you would like to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Update communication preferences
• Withdraw consent for certain communications
• Ask questions regarding our privacy practices

Please contact us at help@pegsonline.com. We will review and respond to reasonable requests in accordance with applicable privacy laws and regulations.

Data Controller Information

For purposes of applicable privacy regulations, including the General Data Protection Regulation (“GDPR”) where applicable, the entity responsible for processing personal information is Platinum Enterprise Group LLC (help@pegsonline.com, 386-316-8560).

Privacy Policy Acceptance

By accessing our website, submitting information, registering for services, purchasing products, or communicating with Platinum Enterprise Group LLC, you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services. Platinum Enterprise Group LLC reserves the right to update this Privacy Policy as necessary to reflect changes in our business practices, technology, legal requirements, or services offered.